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Distressed Student Protocol

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The distressed student protocol was developed as a guide for faculty, staff, and students in helping distressed or distressing students.

Our Goal

  • To foster student success and well-being while meeting the immediate needs of our campus community.
  • To prevent violence, suicide, and substance abuse, and to encourage wellness and personal safety.

What We Do

  • 974-HELP (4357)
    • 974-HELP is a 24/7 referral line that students, faculty, staff, and parents can call if they have a concern about the safety and well-being of a student.
    • 974-HELP is housed in the Center for Health Education and Wellness, which is located across from the Rock in the Student Health Building (1800 Volunteer Blvd, Suite 201).
    • 974-HELP is answered by the Center for Health Education and Wellness staff Monday through Friday from 8:00 am to 5:00 pm. After hours, 974-HELP is answered by the UT Police Department.
  • Case Management Team
    • In order to provide comprehensive services, the distressed student protocol utilizes the case management model to meet the needs of distressed students.

Case Management Team

  • The case management team is composed of campus leaders from various university departments who meet weekly to coordinate services for students.
  • The team is chaired by the Center for Health Education and Wellness director and assistant director, and is made up of leadership from the following departments:
    • Office of the Dean of Students
    • Student Counseling Center
    • Student Conduct and Community Standards
    • University Housing
    • Student Success Center
    • UT Police Department
  • Ad Hoc Membership:
    • Office of the Vice Chancellor for Student Life
    • Office of Disability Services
    • Student Health Center
    • Office of Multicultural Student Life

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