Health Education & Wellness

Distressed Student Protocol

Why it was Developed:

  • The distressed student protocol was developed as a guide for faculty, staff, and students in helping distressed or distressing students.

Our Goal:

  • To foster student success and well-being while meeting the immediate needs of our campus community.
  • To prevent violence, suicide, substance abuse, and encourage wellness and personal safety.


What We Do:

  • 974-HELP (4357)
    • 974-HELP is a 24hr/7day a week referral line that students, faculty, staff, and parents can call if they have a concern about, or are worried about, the safety and well-being of a student.
    • 974-HELP is housed in the Center for Health Education & Wellness, which is located across from The Rock in the Student Health Building (1800 Volunteer Blvd, Suite 201).
    • 974-HELP is answered by Center for Health Education & Wellness staff Monday- Friday from 8AM-5PM. After hours, 974-HELP is answered by UT Police
  • Case Management Team
    • In order to provide comprehensive services, the distressed student protocol utilizes the case management model to meet the needs of distressed students.

Case Management Team:

  • The case management team is comprised of campus leaders from various university departments who meet weekly to coordinate services for students.
  • The team is chaired by the Center for Health Education & Wellness Director and Assistant Director, and is made up of leadership from the following departments:
Office of the Dean of Students
Student Counseling Center
Student Conduct and Community Standards
University Housing
Student Success Center
UT Police Department
Ad Hoc Membership:
Office of the Vice Chancellor for Student Life
Office of Disability Services
Student Health Center
Office of Multicultural Student Life

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